Creating a service reservation platform for the "UnaVita" private clinic

About UnaVita Clinic

UnaVita Clinic is committed to providing high-quality healthcare services in Vilnius, Lithuania, ensuring every patient is satisfied. With a team of experienced doctors and state-of-the-art medical equipment, the clinic combines traditional and alternative treatments to offer comprehensive care.

Project Overview

Objective: To create a custom e-commerce system tailored to UnaVita Clinic's specific business needs, enhancing patient experience and operational efficiency.

Challenges Before Implementation

1. Lack of Online Appointment System: Patients had no efficient way to book appointments online, leading to inconvenience and potential loss of clients.
2. Outdated Website Design: The clinic's website did not reflect its modern services and high standards, potentially deterring new patients.
3. Manual Processes: Many administrative tasks were handled manually, increasing the risk of errors and inefficiencies.

Solutions Implemented

1. Custom E-commerce System („Cezar“): The project involved the implementation of a customized e-commerce system using the „Cezar“ platform, known for its versatility, speed, and customization options.
2. Online Appointment Booking: Integrated an advanced reservation system, allowing patients to book and manage their appointments online effortlessly.
3. Enhanced Website Design: Redesigned the clinic's website to align with its brand style, effectively showcasing its modern facilities and comprehensive services.
4. Integrations: Implemented various integrations with external accounting and business management systems to streamline operations.
5. Personalized User Experience: The system was tailored to provide a personalized experience for users, matching UnaVita’s brand aesthetics and enhancing user engagement.
6. Multiple Payment Methods: Added support for various payment methods, including credit and debit cards, bank transfers, and online payment systems, providing flexibility and convenience for patients.
7. Integration with E-health Solution: Implemented an e-health solution that allows for storing patient and medical history information in electronic format. This covers all main processes of health service organization, enhancing the clinic's ability to manage patient data efficiently and securely.

Unique Features and Functionalities

1. Gift Vouchers: Patients can purchase gift vouchers online, making it easy to provide the gift of health and wellness to loved ones.
2. Detailed Service Information: The website offers comprehensive details about the clinic's services, including family medicine, dental care, beauty treatments, and various therapies, ensuring patients have all the information they need to make informed decisions.
3. Promotions and Newsletters: A subscription feature for newsletters keeps patients informed about the latest treatments, promotions, and health tips.
4. E-commerce Integration: Patients can shop for health-related products directly from the clinic's online store, providing a seamless shopping experience alongside healthcare services.

Results

The implementation of the new e-commerce system resulted in:

• Increased patient satisfaction due to the convenience of online appointment bookings.
• Improved operational efficiency through streamlined administrative processes.
• Enhanced online presence and user engagement, attracting more patients to the clinic.

By addressing the initial challenges and integrating unique features tailored to UnaVita Clinic’s needs, the project successfully enhanced both the patient experience and the clinic’s operational capabilities.